We want you to be 100% satisfied with your purchase. If a product does not meet your specifications, you may return the item in its original packaging, in resalable condition, within 30 days for a full credit.

Prior to returning any purchase, please contact customer service at (949) 584-7969 or email Dave[at]excelsiormedicalsupply.com to obtain a return authorization number. To expedite the process, have your shipping or invoice document available for reference.

Returned merchandise must be sent freight prepaid and be received in new, resalable condition.

Some goods, such as special order items and items more than 90 days old, etc. may not be eligible for credit. If we make an error in filling or shipping your order, we will promptly rectify the mistake at no cost to you.